Complaint Process

Complaint Process

Creating Alternatives is committed to providing quality care and services to our participants, families, donors and stakeholders. We welcome all feedback in order to continue to improve and provide quality programming and offerings.

How to Provide Your Feedback:


  • Call 905-264-9007
  • In person by speaking with the program supervisor

In writing:

  • By email to: [email protected]
  • By mail to: 4300 Steeles Ave W., Unit 18, Vaughan, On, L4L 4C2


The Complaint Policy is intended to ensure Creating Alternative participants, families, donors and stakeholders have clear, consistent access to a complaints process that ensures their voice is heard and to identify system issues. It is in the interest of all parties that complaints be dealt with and resolved promptly, and the review of complaints is fair, impartial and respectful to all parties concerned.

To access the full policy which outlines how Creating Alternatives will capture, report, analyze, and respond to complaints data, please click on the following link: Complaint Policy.